Delivery

Once we receive your order, we will process and aim to dispatch on the same day providing the order has been completed before 11am, otherwise it will roll over onto the next days’ orders.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will only charge you for the items that we have in stock and dispatch to you. Our aim is to always have stock available on all the website items. For orders made from the UK or the European Union, 20% VAT is added.

We cover: Birmingham, Moseley, KingsHeath, Solihull, Shirley, Redditch, Sutton, Worcester, Warwick, Stoke on Trent, Northampton, Telford.

Standard UK Delivery Service (Next Day)

• Free delivery on web orders requires a minimum order value of £50 (ex VAT).
• A delivery charge of £5.75 (ex VAT) will be charged for orders with a value of less than £50 (ex VAT).
• Delivery is usually made the next day if you order before 11AM Monday - Friday.
• Next day delivery only applies to mainland UK orders and excludes remote and offshore areas.
• Next day delivery excludes weekends.
• Orders placed after 11AM Friday and over the weekend will be processed Monday for delivery Tuesday.
• Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight. For these areas please check the Offshore and Remote delivery table below.

UK Standard Delivery

Standard UK Delivery Service. (All prices exclude VAT.) (Excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight).
Order value over £50	Usually Next Day Delivery (excludes weekends)	FREE
Order value under £50	Usually Next Day Delivery (excludes weekends)	£5.75

Offshore and Remote Deliveries

Remote Areas. (All prices exclude VAT.)
	Order value over £50	Order value under £50
Northern Ireland, Highlands, Isle of Man, Isle of Wight	FREE	£11.50
Scottish Islands	FREE	£23.00
Channel Islands	FREE	£17.25
Alderney	FREE	£34.50

Express Delivery Services

Express Delivery Service. (All prices exclude VAT.) (Excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight).
Next day before 9AM	£23.00
Next day before 10AM	£17.25
Next day before 12Noon	£11.50
Saturday	£11.50

Direct Delivery Items

Some items such as heavy or bulky items and some items of crockery have an extended delivery time as they are delivery directly from our supplier.

Although most items will be delivered to you within 5-7working days we cannot guarantee delivery times for these products.

They are marked on the product page with the following icon:

Please contact our call centre if you need to confirm lead times. Call us: 01527 517 161

Heavy Equipment

Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs. Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit.

Delivery does not include unpacking or positioning or assembling items.

What to do when your goods arrive

We pack your goods very carefully to prevent damage. On receipt unpack the parcel carefully and check items received against the delivery note please look for any damage to the parcel before you sign the delivery note.

Please note: It is the Purchasers responsibility to inspect the equipment at the time of taking delivery. Should equipment arrive damaged, the delivery note, driver's paperwork or electronic pad should be endorsed accordingly and the Company notified immediately by phone and must be in sent in writing by e-mail, fax or letter within 48 hours. We will then take the appropriate action.

You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email if this is the case.

Claims for damage will not be entertained on a clear signature or if signed unexamined, the Purchaser shall be deemed to have accepted the goods and shall be bound to make payment therefore on the due date.